{"id":106012,"date":"2026-05-31T12:29:09","date_gmt":"2026-05-31T06:59:09","guid":{"rendered":"https:\/\/vajiramandravi.com\/current-affairs\/?p=106012"},"modified":"2026-06-02T11:12:14","modified_gmt":"2026-06-02T05:42:14","slug":"samadhan-didi","status":"publish","type":"post","link":"https:\/\/vajiramandravi.com\/current-affairs\/samadhan-didi\/","title":{"rendered":"Samadhan Didi"},"content":{"rendered":"<h2><b>Samadhan Didi Latest News<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The Centre recently unveiled an Artificial Intelligence (AI)-enabled chatbot named Samadhan Didi to help citizens raise grievances against government departments online. <\/span><\/p>\n<h2><b>About Samadhan Didi<\/b><\/h2>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It is an Artificial Intelligence<\/span><b> (AI)-enabled chatbot <\/b><span style=\"font-weight: 400;\">to <\/span><b>help citizens raise grievances against government departments online.\u00a0<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It is a<\/span><b> voice-based, multilingual grievance registration assistant<\/b><span style=\"font-weight: 400;\"> with intelligent<\/span><b> AI-based categorisation t<\/b><span style=\"font-weight: 400;\">hat helps citizens connect with the appropriate department or authority quickly and efficiently.\u00a0<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">This innovative tool allows citizens to <\/span><b>lodge complaints through voice commands in multiple languages, without the need to categorize them.\u00a0<\/b><\/li>\n<li style=\"text-align: justify;\"><b>Developed by the Department of Administrative Reforms and Public Grievances (DARPG) <\/b><span style=\"font-weight: 400;\">in <\/span><b>collaboration with Bhashini (an AI-powered tool),<\/b><span style=\"font-weight: 400;\"> the chatbot has been developed within secure government infrastructure, ensuring data privacy.\u00a0\u00a0<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It has been <\/span><b>integrated with the <a href=\"https:\/\/vajiramandravi.com\/current-affairs\/centralised-public-grievance-redress-and-monitoring-system-cpgrams\/\" target=\"_blank\">Centralized Public Grievance Redress and Monitoring System (CPGRAMS)<\/a>.\u00a0<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The chatbot is designed to help citizens, particularly <\/span><b>those who are unsure where to submit <\/b><span style=\"font-weight: 400;\">a complaint or <\/span><b>whom to address<\/b><span style=\"font-weight: 400;\"> it to, and those <\/span><b>who are unable to draft complaints in Hindi or English.\u00a0<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The <\/span><b>platform guides users<\/b><span style=\"font-weight: 400;\"> through the process and <\/span><b>assists in preparing complaints<\/b><span style=\"font-weight: 400;\"> in an accessible and user-friendly manner.\u00a0<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">With Samadhan Didi, citizens can register grievances by <\/span><b>describing their concerns in plain, everyday language.\u00a0<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">There is <\/span><b>no requirement to identify the relevant ministry, department<\/b><span style=\"font-weight: 400;\">, category, or subcategory.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The AI-powered <\/span><b>chatbot understands the issue<\/b><span style=\"font-weight: 400;\">, <\/span><b>seeks <\/b><span style=\"font-weight: 400;\">any necessary<\/span><b> clarifications,<\/b><span style=\"font-weight: 400;\"> automatically <\/span><b>identifies the appropriate authority,<\/b><span style=\"font-weight: 400;\"> and <\/span><b>files the grievance<\/b><span style=\"font-weight: 400;\"> with the concerned department.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It <\/span><b>currently supports all 22 scheduled Indian languages<\/b><span style=\"font-weight: 400;\">, and efforts are underway to incorporate additional regional and local languages.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<h2><b>Key Facts about CPGRAMS<\/b><\/h2>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It is an online platform available to the<\/span><b> citizens 24\u00d77 to lodge their grievances to the public authorities<\/b><span style=\"font-weight: 400;\"> on any subject related to service delivery.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It was <\/span><b>developed <\/b><span style=\"font-weight: 400;\">and monitored by the <\/span><b>Department of Administrative Reforms and Public Grievances (DARPG), Ministry of Personnel, Public Grievances, and Pensions.<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It is a <\/span><b>single portal connected to all the ministries\/departments<\/b><span style=\"font-weight: 400;\"> of the <\/span><b>Government of India and States.<\/b><\/li>\n<li style=\"text-align: justify;\"><b>Every ministry and state<\/b><span style=\"font-weight: 400;\"> have <\/span><b>role-based access<\/b><span style=\"font-weight: 400;\"> to this system.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">CPGRAMS is also accessible to the citizens through a<\/span><b> standalone mobile application <\/b><span style=\"font-weight: 400;\">downloadable through the Google Play store, and<\/span><b> mobile application integrated with UMANG.<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The <\/span><b>status of the grievance filed<\/b><span style=\"font-weight: 400;\"> in CPGRAMS can be <\/span><b>tracked with the unique registration ID <\/b><span style=\"font-weight: 400;\">provided at the time of registration of the complainant.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The <\/span><b>grievances <\/b><span style=\"font-weight: 400;\">received on the CPGRAMS shall be<\/span><b> resolved promptly <\/b><span style=\"font-weight: 400;\">as soon as they are received but <\/span><b>within a maximum period of 21 days.<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">CPGRAMS also <\/span><b>provides an appeal facility <\/b><span style=\"font-weight: 400;\">to the citizens if they are not satisfied with the resolution by the Grievance Officer.<\/span><\/li>\n<\/ul>\n<p><b>Source<\/b><span style=\"font-weight: 400;\">: <\/span><strong><a href=\"https:\/\/www.thehindu.com\/news\/national\/government-unveils-ai-enabled-chatbot-to-help-people-lodge-complaints\/article71041867.ece\/amp\/\" target=\"_blank\" rel=\"nofollow noopener\">TH<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Samadhan Didi is an Artificial Intelligence (AI)-enabled chatbot to help citizens raise grievances against government departments online.  Read more about Samadhan Didi, Latest News<\/p>\n","protected":false},"author":23,"featured_media":106188,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[21,7862,22,23],"class_list":{"0":"post-106012","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-upsc-prelims-current-affairs","8":"tag-prelims-pointers","9":"tag-samadhan-didi","10":"tag-upsc-current-affairs","11":"tag-upsc-prelims-current-affairs","12":"no-featured-image-padding"},"acf":[],"_links":{"self":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts\/106012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/comments?post=106012"}],"version-history":[{"count":4,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts\/106012\/revisions"}],"predecessor-version":[{"id":106288,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts\/106012\/revisions\/106288"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/media\/106188"}],"wp:attachment":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/media?parent=106012"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/categories?post=106012"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/tags?post=106012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}