{"id":117040,"date":"2026-08-04T12:47:04","date_gmt":"2026-08-04T07:17:04","guid":{"rendered":"https:\/\/vajiramandravi.com\/current-affairs\/?p=117040"},"modified":"2026-08-04T12:47:04","modified_gmt":"2026-08-04T07:17:04","slug":"trai-mycall","status":"publish","type":"post","link":"https:\/\/vajiramandravi.com\/current-affairs\/trai-mycall\/","title":{"rendered":"TRAI MyCall"},"content":{"rendered":"<h2><b>TRAI MyCall Latest News<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The Telecom Regulatory Authority of India (TRAI) recently launched a revamped version of &#8220;TRAI MyCall&#8217;, a mobile application that enables telecom consumers to directly assess and report the voice-calling experience. <\/span><\/p>\n<h2><b>About TRAI MyCall<\/b><\/h2>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It is a <\/span><b>mobile application <\/b><span style=\"font-weight: 400;\">launched by the <\/span><b>Telecom Regulatory Authority of India (TRAI)<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It is a citizen-centric digital platform<\/span> <span style=\"font-weight: 400;\">that empowers telecom <\/span><b>consumers to share real-time feedback<\/b><span style=\"font-weight: 400;\"> on their <\/span><b>voice-calling experience,<\/b><span style=\"font-weight: 400;\"> along with relevant network parameters.\u00a0\u00a0<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The <\/span><b>feedback <\/b><span style=\"font-weight: 400;\">provided by consumers is <\/span><b>visible to Telecom Service Providers (TSPs) as well as TRAI<\/b><span style=\"font-weight: 400;\"> in an anonymised form.\u00a0<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">This feedback <\/span><b>provides valuable insights<\/b><span style=\"font-weight: 400;\"> to TSPs, helping them<\/span><b> identify areas<\/b><span style=\"font-weight: 400;\"> where <\/span><b>network performance needs improvement <\/b><span style=\"font-weight: 400;\">and take targeted corrective measures.\u00a0<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">This consumer-driven approach is expected to <\/span><b>enhance the overall Quality of Service (QoS).\u00a0<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The platform<\/span> <span style=\"font-weight: 400;\">also <\/span><b>strengthens evidence-based regulatory oversight<\/b><span style=\"font-weight: 400;\"> by enabling <\/span><b>TRAI to assess the Quality of Experience (QoE) across telecom networks<\/b><span style=\"font-weight: 400;\"> based on real consumer feedback.\u00a0<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">While network performance is evaluated using technical Quality of Service (QoS) parameters, the QoE perceived by consumers also provides an important perspective on service performance.\u00a0<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The <\/span><b>revamped TRAI MyCall application<\/b><span style=\"font-weight: 400;\"> offers several consumer-friendly features, including:<\/span>\n<ul>\n<li style=\"text-align: justify;\"><b>Instant rating of voice calls<\/b><span style=\"font-weight: 400;\"> through a simple <\/span><b>1-5 star feedback system.<\/b><\/li>\n<li style=\"text-align: justify;\"><b>Reporting of specific issues <\/b><span style=\"font-weight: 400;\">such as <\/span><b>call drops, echo during calls, audio delay, <\/b><span style=\"font-weight: 400;\">cross connection, voice breaking, one party unable to hear the other, and calls taking too long to connect, which shall be available to the respective service provider for corrective action.<\/span><\/li>\n<li style=\"text-align: justify;\"><b>Automatic post-call feedback prompts <\/b><span style=\"font-weight: 400;\">for seamless participation.<\/span><\/li>\n<li style=\"text-align: justify;\"><b>Rating and feedback history on interactive map.<\/b><\/li>\n<li style=\"text-align: justify;\"><b>Coverage Test feature<\/b><span style=\"font-weight: 400;\"> to<\/span><b> assess signal strength.<\/b><\/li>\n<li style=\"text-align: justify;\"><b>Multilingual support<\/b><span style=\"font-weight: 400;\"> with Bhashini.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2><b>Key Facts about Telecom Regulatory Authority of India<\/b><\/h2>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It is a <\/span><b>regulatory body <\/b><span style=\"font-weight: 400;\">responsible for<\/span><b> overseeing the telecommunications industry in India.\u00a0<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It was <\/span><b>established <\/b><span style=\"font-weight: 400;\">under the <\/span><b>Telecom Regulatory Authority of India Act, 1997<\/b><span style=\"font-weight: 400;\">, passed by Parliament.<\/span><\/li>\n<li style=\"text-align: justify;\"><b>Objectives<\/b><span style=\"font-weight: 400;\">:<\/span>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">To stimulate the growth and<\/span><b> development of the telecommunication sector<\/b><span style=\"font-weight: 400;\"> by creating favorable conditions.\u00a0<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">To provide a<\/span><b> fair and transparent environment <\/b><span style=\"font-weight: 400;\">for telcos.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">To come up with different<\/span><b> regulatory directions\/mandates <\/b><span style=\"font-weight: 400;\">on tariffs, DTH, portability of mobile numbers, and so on.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"text-align: justify;\"><b>Roles and Functions:<\/b>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It <\/span><b>sets fair pricing standards for telecom services,<\/b><span style=\"font-weight: 400;\"> such as calls, SMS, and data, to make sure they are affordable to the consumers.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">TRAI<\/span><b> monitors the telcos <\/b><span style=\"font-weight: 400;\">and<\/span><b> makes sure they provide high-quality services <\/b><span style=\"font-weight: 400;\">when it comes to network coverage, stability, and customer satisfaction\/support.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It <\/span><b>recommends guidelines pertaining to licenses and permissions <\/b><span style=\"font-weight: 400;\">for new services providers<\/span> <span style=\"font-weight: 400;\">as well as existing ones.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">TRAI<\/span><b> addresses complaints <\/b><span style=\"font-weight: 400;\">and ensures the companies abide by the consumer protection laws.\u00a0<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It <\/span><b>ensures that the businesses <\/b><span style=\"font-weight: 400;\">providing telecommunication services <\/span><b>do not engage in deceptive practices<\/b><span style=\"font-weight: 400;\">, such as false advertising and hidden charges.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Also, it <\/span><b>oversees that its regulations are implemented<\/b><span style=\"font-weight: 400;\"> by telcos and enforces penalties on them in case of violation of regulations.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">TRAI <\/span><b>fixes and regulates tariffs provided by telcos, <\/b><span style=\"font-weight: 400;\">which were earlier vested in the Central Government.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"text-align: justify;\"><b>Composition<\/b><span style=\"font-weight: 400;\">:<\/span>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It consists of a <\/span><b>Chairperson<\/b><span style=\"font-weight: 400;\">, a maximum of <\/span><b>two full-time members<\/b><span style=\"font-weight: 400;\">, and <\/span><b>two part-time<\/b><span style=\"font-weight: 400;\"> members.<\/span><\/li>\n<li style=\"text-align: justify;\"><b>Tenure<\/b><span style=\"font-weight: 400;\">: Members serve for <\/span><b>three years <\/b><span style=\"font-weight: 400;\">or <\/span><b>until the age of 65 years, <\/b><span style=\"font-weight: 400;\">whichever is earlier.<\/span><\/li>\n<li style=\"text-align: justify;\"><b>Appointments <\/b><span style=\"font-weight: 400;\">are made by the <\/span><b>Central Government.<\/b><\/li>\n<\/ul>\n<\/li>\n<li style=\"text-align: justify;\"><b>Telecom Disputes Settlement And Appellate Tribunal (TDSAT):<\/b>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The TRAI Act was amended, establishing a TDSAT to take over the <\/span><b>adjudicatory and dispute functions from TRAI.\u00a0<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">TDSAT was set up to adjudicate any <\/span><b>dispute between a licensor and a licensee,<\/b> <b>between two or more service providers,<\/b> <b>between<\/b><span style=\"font-weight: 400;\"> a s<\/span><b>ervice provider and a group of consumers<\/b><span style=\"font-weight: 400;\">, and to hear and dispose of appeals against any direction, decision, or order of TRAI.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><b>News<\/b><strong>:<\/strong> <a href=\"https:\/\/www.pib.gov.in\/PressReleasePage.aspx?PRID=2293797&amp;reg=48&amp;lang=1\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\"><strong>PIB<\/strong><\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TRAI MyCall is a citizen-centric digital platform that empowers telecom consumers to share real-time feedback on their voice-calling experience. Read more about TRAI MyCall Application, Aim, Features, Latest News.<\/p>\n","protected":false},"author":23,"featured_media":117082,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[9237],"class_list":["post-117040","post","type-post","status-publish","format-standard","has-post-thumbnail","category-upsc-prelims-current-affairs","tag-trai-mycall","no-featured-image-padding"],"acf":[],"_links":{"self":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts\/117040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/comments?post=117040"}],"version-history":[{"count":4,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts\/117040\/revisions"}],"predecessor-version":[{"id":117118,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts\/117040\/revisions\/117118"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/media\/117082"}],"wp:attachment":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/media?parent=117040"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/categories?post=117040"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/tags?post=117040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}