{"id":14053,"date":"2023-08-16T06:05:52","date_gmt":"2023-08-16T00:35:52","guid":{"rendered":"https:\/\/vajiramandravi.com\/current-affairs\/?p=14053"},"modified":"2025-04-02T09:32:10","modified_gmt":"2025-04-02T04:02:10","slug":"what-is-cpgrams","status":"publish","type":"post","link":"https:\/\/vajiramandravi.com\/current-affairs\/what-is-cpgrams\/","title":{"rendered":"What is CPGRAMS?"},"content":{"rendered":"<h2><strong>Key Points:\u00a0<\/strong><\/h2>\n<ul>\n<li>DARPG has <strong>integrated the AI based language tool, Bhashini with the CPGRAMS portal<\/strong>.<\/li>\n<li>This integration <strong>would facilitate the Grievance Redressal Officers<\/strong> (GROs) to translate the <strong>regional language grievance texts into English<\/strong>.<\/li>\n<li>The complainants will have the option to view <strong>the final reply in both English and<\/strong> the translated native language, ensuring better understanding and communication between the citizen and the concerned authorities.<\/li>\n<\/ul>\n<h3>\u00a0<\/h3>\n<h3>Key facts about CPGRAMS<\/h3>\n<ul>\n<li>Centralised Public Grievance Redress and Monitoring System (CPGRAMS) <strong>is an online platform available to the citizens 24&#215;7 <\/strong>to lodge their grievances to the public authorities on any subject related to service delivery.<\/li>\n<li>It is a <strong>single portal connected<\/strong> to all the Ministries\/Departments of Government of India and States.<\/li>\n<li>Every Ministry and States have role-based access to this system.<\/li>\n<li>CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG.<\/li>\n<li>The status of the grievance filed in CPGRAMS can be tracked <strong>with the unique registration ID provided <\/strong>at the time of registration of the complainant.<\/li>\n<li>CPGRAMS also provides an appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3>Q1) What is good governance?<\/h3>\n<p>Good governance refers to the effective and transparent management of public affairs and resources by a government or organization. It involves principles and practices that aim to ensure accountability, rule of law, participation, responsiveness, equity, inclusiveness, and efficiency in decision-making and service delivery.<\/p>\n<p><strong>Source:<\/strong>\u00a0<a href=\"https:\/\/pib.gov.in\/PressReleasePage.aspx?PRID=1949367\" target=\"_blank\" rel=\"nofollow noopener\"><u>12th Report on States\/UTs performance on CPGRAMS released by DARPG for the month of July, 2023<\/u><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CPGRAMS  is an online platform available to the citizens 24&#215;7 to lodge their grievances to the public authorities on any subject related to service delivery.<\/p>\n","protected":false},"author":5,"featured_media":14054,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":{"0":"post-14053","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-upsc-prelims-current-affairs","8":"no-featured-image-padding"},"acf":[],"_links":{"self":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts\/14053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/comments?post=14053"}],"version-history":[{"count":0,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts\/14053\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/media\/14054"}],"wp:attachment":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/media?parent=14053"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/categories?post=14053"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/tags?post=14053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}