{"id":15417,"date":"2023-10-01T05:52:34","date_gmt":"2023-10-01T00:22:34","guid":{"rendered":"https:\/\/vajiramandravi.com\/current-affairs\/?p=15417"},"modified":"2025-04-03T10:39:55","modified_gmt":"2025-04-03T05:09:55","slug":"igms","status":"publish","type":"post","link":"https:\/\/vajiramandravi.com\/current-affairs\/igms\/","title":{"rendered":"Intelligent Grievance Monitoring System (IGMS) 2.0"},"content":{"rendered":"<h2><strong>About Intelligent Grievance Monitoring System (IGMS) 2.0:<\/strong><\/h2>\n<ul>\n<li>It is a\u00a0<strong>public grievance portal<\/strong> and Automated Analysis in Tree Dashboard portal of the Department of Administrative Reforms and Public Grievances (DARPG).<\/li>\n<li>It has been\u00a0<strong>implemented by IIT Kanpur.<\/strong><\/li>\n<li><strong>Objectives:<\/strong> The Dashboard provides instant\u00a0<strong>tabular analysis of Grievances Filed &amp; Disposed<\/strong>, State-wise &amp; District-wise Grievances Filed &amp; Ministry-wise data.<\/li>\n<li>It will also help the officials identify\u00a0<strong>the root cause of the grievance.<\/strong><\/li>\n<li>This portal will help the DARPG with creation of draft letters for selected scheme\/ministry and expedite the grievance redressal process by the concerned ministry\/department.<\/li>\n<li>It has been enabled with\u00a0<strong>Artificial intelligence (AI) capacity.<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>What is CPGRAMS?<\/h3>\n<ul>\n<li><strong>Centralised Public Grievance Redress and Monitoring System<\/strong> (CPGRAMS) is an online platform available to the\u00a0<strong>citizens 24&#215;7 to lodge their grievances<\/strong> to the public authorities on any subject related to service delivery.<\/li>\n<li>It is a single portal connected to all the Ministries\/Departments of Government of India and States.<\/li>\n<li>Every Ministry and States has role-based access to this system.<\/li>\n<li>It is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG.<\/li>\n<li>The status of the grievance filed in CPGRAMS\u00a0<strong>can be tracked with the unique registration ID\u00a0<\/strong>provided at the time of registration of the complainant.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3>Q1) What is Artificial intelligence?<\/h3>\n<p>Artificial intelligence (AI) refers to the simulation of human intelligence in machines, allowing them to perform tasks that typically require human intelligence, such as problem-solving, learning, reasoning, understanding natural language, and recognizing patterns.<\/p>\n<p><strong>Source: <\/strong><a href=\"https:\/\/pib.gov.in\/PressReleaseIframePage.aspx?PRID=1962142\" target=\"_blank\" rel=\"nofollow noopener\"><u>Dr Jitendra Singh launches the Intelligent Grievance Monitoring System (IGMS) 2.0 Public Grievance portal and Automated Analysis in Tree Dashboard portal of DARPG<\/u><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Intelligent Grievance Monitoring System (IGMS) 2.0 is a public grievance portal and Automated Analysis in Tree Dashboard portal of the Department of Administrative Reforms and Public Grievances (DARPG).<\/p>\n","protected":false},"author":5,"featured_media":15418,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":{"0":"post-15417","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-upsc-prelims-current-affairs","8":"no-featured-image-padding"},"acf":[],"_links":{"self":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts\/15417","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/comments?post=15417"}],"version-history":[{"count":0,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts\/15417\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/media\/15418"}],"wp:attachment":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/media?parent=15417"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/categories?post=15417"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/tags?post=15417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}