{"id":78232,"date":"2025-12-16T15:14:02","date_gmt":"2025-12-16T09:44:02","guid":{"rendered":"https:\/\/vajiramandravi.com\/current-affairs\/?p=78232"},"modified":"2025-12-16T15:14:02","modified_gmt":"2025-12-16T09:44:02","slug":"centralised-public-grievance-redress-and-monitoring-system-cpgrams","status":"publish","type":"post","link":"https:\/\/vajiramandravi.com\/current-affairs\/centralised-public-grievance-redress-and-monitoring-system-cpgrams\/","title":{"rendered":"Centralised Public Grievance Redress and Monitoring System (CPGRAMS)"},"content":{"rendered":"<h2><b>Centralised Public Grievance Redress and Monitoring System (CPGRAMS) Latest News<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">India&#8217;s Centralised Public Grievances Redressal and Monitoring System (CPGRAMS) has seen a 74% reduction in public grievance pendency since 2021. <\/span><\/p>\n<h2><b>About Centralised Public Grievance Redress and Monitoring System (CPGRAMS)<\/b><\/h2>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">CPGRAMS is an <\/span><b>online platform available to the citizens 24\u00d77 <\/b><span style=\"font-weight: 400;\">to <\/span><b>lodge their grievances <\/b><span style=\"font-weight: 400;\">to the public authorities on any subject <\/span><b>related to service delivery.<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It was <\/span><b>developed <\/b><span style=\"font-weight: 400;\">and monitored by the <\/span><b>Department of Administrative Reforms and Public Grievances (DARPG), <\/b><span style=\"font-weight: 400;\">Ministry of Personnel, Public Grievances, and Pensions<\/span><b>.<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It is a single portal <\/span><b>connected to all the ministries<\/b><span style=\"font-weight: 400;\">\/departments<\/span> <span style=\"font-weight: 400;\">of the <\/span><b>Government of India and States.<\/b><\/li>\n<li style=\"text-align: justify;\"><b>Every ministry and state<\/b><span style=\"font-weight: 400;\"> have r<\/span><b>ole-based access <\/b><span style=\"font-weight: 400;\">to this system.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">CPGRAMS is also <\/span><b>accessible <\/b><span style=\"font-weight: 400;\">to the citizens <\/span><b>through a standalone mobile application <\/b><span style=\"font-weight: 400;\">downloadable through the Google Play store, and <\/span><b>mobile application integrated with UMANG.<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The <\/span><b>status of the grievance<\/b><span style=\"font-weight: 400;\"> filed in CPGRAMS can be<\/span><b> tracked<\/b> <b>with the unique registration ID<\/b><span style=\"font-weight: 400;\"> provided at the time of registration of the complainant.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The <\/span><b>grievances <\/b><span style=\"font-weight: 400;\">received on the CPGRAMS shall be<\/span><b> resolved <\/b><span style=\"font-weight: 400;\">promptly as soon as they are received but <\/span><b>within a maximum period of 21 days.<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">CPGRAMS also provides an <\/span><b>appeal facility<\/b><span style=\"font-weight: 400;\"> to the citizens if they are not satisfied with the resolution by the Grievance Officer.<\/span>\n<ul>\n<li style=\"text-align: justify;\"><b>After closure of grievance,<\/b><span style=\"font-weight: 400;\"> if the complainant is not satisfied with the resolution, he\/she can <\/span><b>provide feedback.\u00a0<\/b><\/li>\n<li style=\"text-align: justify;\"><b>If the rating is \u2018Poor<\/b><span style=\"font-weight: 400;\">\u2019 the <\/span><b>option to file an appeal is enabled.\u00a0<\/b><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The status of the appeal can also be tracked by the petitioner with the grievance registration number.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"text-align: justify;\"><b>Issues which are not taken up for redressal:<\/b>\n<ul>\n<li style=\"text-align: justify;\"><b>Sub-judice cases <\/b><span style=\"font-weight: 400;\">or any matter concerning judgment given by any court.<\/span><\/li>\n<li style=\"text-align: justify;\"><b>Personal and family disputes.<\/b><\/li>\n<li style=\"text-align: justify;\"><b>RTI matters.<\/b><\/li>\n<li style=\"text-align: justify;\"><b>Religious matters.<\/b><\/li>\n<li style=\"text-align: justify;\"><b><\/b><b>Anything that impacts <\/b><span style=\"font-weight: 400;\">upon the<\/span><b> territorial integrity<\/b><span style=\"font-weight: 400;\"> of the country or <\/span><b>friendly relations with other countries.<\/b><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><b>Source: <\/b><strong><a href=\"https:\/\/www.devdiscourse.com\/article\/law-order\/3726303-sharp-decline-in-public-grievance-pendency-sparks-efficiency-in-cpgrams\" target=\"_blank\" rel=\"nofollow noopener\">DEVD<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24\u00d77 to lodge their grievances to the public authorities on any subject related to service delivery.<\/p>\n","protected":false},"author":23,"featured_media":78156,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[4243],"class_list":{"0":"post-78232","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-upsc-prelims-current-affairs","8":"tag-centralised-public-grievance-redress-and-monitoring-system","9":"no-featured-image-padding"},"acf":[],"_links":{"self":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts\/78232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/comments?post=78232"}],"version-history":[{"count":0,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts\/78232\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/media\/78156"}],"wp:attachment":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/media?parent=78232"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/categories?post=78232"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/tags?post=78232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}