{"id":80172,"date":"2025-12-29T15:24:50","date_gmt":"2025-12-29T09:54:50","guid":{"rendered":"https:\/\/vajiramandravi.com\/current-affairs\/?p=80172"},"modified":"2025-12-29T22:56:10","modified_gmt":"2025-12-29T17:26:10","slug":"passenger-assistance-control-room-pacr","status":"publish","type":"post","link":"https:\/\/vajiramandravi.com\/current-affairs\/passenger-assistance-control-room-pacr\/","title":{"rendered":"Passenger Assistance Control Room (PACR)"},"content":{"rendered":"<h2><b>Passenger Assistance Control Room Latest News<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">To address air travellers&#8217; grievances more promptly, the civil aviation ministry recently set up the Passenger Assistance Control Room (PACR) that functions round-the-clock to resolve the issues.<\/span><\/p>\n<h2><b>About Passenger Assistance Control Room<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It was launched by the<\/span><b> Ministry of Civil Aviation<\/b><span style=\"font-weight: 400;\">, Government of India.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It is aimed at significantly improving the promptness and effectiveness of <\/span><b>addressing air traveller grievances.\u00a0<\/b><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The PACR functions as an integrated hub<\/span><b> bringing together officials <\/b><span style=\"font-weight: 400;\">from the <\/span><b>Ministry of Civil Aviation, <\/b><span style=\"font-weight: 400;\">Directorate General of Civil Aviation <\/span><b>(DGCA), Airports Authority of India (AAI), airline operators<\/b><span style=\"font-weight: 400;\">, and other key stakeholders <\/span><b>under one roof at Udaan Bhawan<\/b><span style=\"font-weight: 400;\">, in <\/span><b>New Delhi.\u00a0<\/b><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It <\/span><b>operates 24&#215;7<\/b><span style=\"font-weight: 400;\">, continuously monitoring aviation operations, <\/span><b>attending to passenger calls, <\/b><span style=\"font-weight: 400;\">and coordinating <\/span><b>real-time assistance and grievance resolution.<\/b><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The <\/span><b>AirSewa system<\/b><span style=\"font-weight: 400;\"> has also been <\/span><b>fully integrated into the PACR<\/b><span style=\"font-weight: 400;\">, enabling seamless handling of passenger grievances received through it.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An<\/span> <span style=\"font-weight: 400;\">omni-channel technology backbone <\/span><b>converts passenger inputs into actionable cases, <\/b><span style=\"font-weight: 400;\">supported by <\/span><b>data-driven dashboards<\/b><span style=\"font-weight: 400;\"> that <\/span><b>provide live visibility on grievance types, timelines<\/b><span style=\"font-weight: 400;\">, and <\/span><b>stakeholder actions.\u00a0<\/b><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The <\/span><b>physical presence of airline representatives<\/b><span style=\"font-weight: 400;\"> within the control room allows immediate coordination and <\/span><b>on-the-spot resolution <\/b><span style=\"font-weight: 400;\">of issues.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\">Grievances related to <b style=\"font-size: inherit;\">flight delays, cancellations, refunds, and baggage issues are prioritised<\/b><span style=\"font-weight: 400;\"> and addressed in accordance with the provisions of the Passenger Charter.<\/span><\/li>\n<\/ul>\n<p><b>Source: <\/b><strong><a href=\"https:\/\/economictimes.indiatimes.com\/industry\/transportation\/airlines-\/-aviation\/civil-aviation-ministrys-24x7-control-room-seeks-to-address-passengers-issues-promptly\/articleshow\/126215860.cms?from=mdr\" target=\"_blank\" rel=\"nofollow noopener\">ET<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Passenger Assistance Control Room is aimed at significantly improving the promptness and effectiveness of addressing air traveller grievances. Read more about Passenger Assistance Control Room (PACR), Aim, Features, Latest News.<\/p>\n","protected":false},"author":23,"featured_media":80223,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[4482,21,22,23],"class_list":{"0":"post-80172","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-upsc-prelims-current-affairs","8":"tag-passenger-assistance-control-room-pacr","9":"tag-prelims-pointers","10":"tag-upsc-current-affairs","11":"tag-upsc-prelims-current-affairs","12":"no-featured-image-padding"},"acf":[],"_links":{"self":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts\/80172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/comments?post=80172"}],"version-history":[{"count":0,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/posts\/80172\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/media\/80223"}],"wp:attachment":[{"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/media?parent=80172"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/categories?post=80172"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vajiramandravi.com\/current-affairs\/wp-json\/wp\/v2\/tags?post=80172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}