Central Consumer Protection Authority

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Recently, the Central Consumer Protection Authority (CCPA) issued notices to e-commerce entities, Amazon, Flipkart and Snapdeal for the sale of toys in violation of standards directed for compulsory use by the Central Government.

Why in news?

  • CCPA has sought a response from the e-commerce entities within 7 days from the issuance of a notice, failing which necessary action may be initiated against them under the provisions of the Consumer Protection Act, 2019.
  • It has also written to District Collectors across India to investigate unfair trade practices and violation of consumer rights concerning the manufacture or sale of such goods and submit Action Taken Report to CCPA.

Key facts about the Central Consumer Protection Authority (CCPA)

  • It is a regulatory body established in 2020 based on the provisions of the Consumer Protection Act, 2019.
  • Nodal Ministry: The Ministry of Consumer Affairs.
  • Composition
  • It will have a Chief Commissioner as head, and only two other commissioners as members one of whom will deal with matters relating to goods while the other will look into cases relating to services.
  • The CCPA will have an Investigation Wing that will be headed by a Director General.
  • District Collectors too, will have the power to investigate complaints of violations of consumer rights, unfair trade practices, and false or misleading advertisements.


Q1) Which department implements the Consumer Protection Act, 2019?

Department of Consumer Affairs is mandated to implement the Consumer Protection Act 219, which was constituted as a separate Department in June 1997 as it was considered necessary to have a separate Department to give a fillip to the nascent consumer movement in the country.

Source: Central Consumer Protection Authority issues notice to e-commerce entities for selling toys that violate compulsory BIS Standards.