Committees for Grievance Redressal of Social Media Users

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Overview:

Grievance Appellate Committees will be set up within three months by the government for resolving social media users' grievances. In this regard, a gazette notification was issued by the Ministry Of Electronics And Information Technology recently to amend the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

About Committees for Grievance Redressal of Social Media Users:

  • Each Grievance Appellate Committee will consist of a chairperson and two whole time members appointed by the Central Government.
  • Any person aggrieved by a decision of the Grievance Officer may prefer an appeal to the Grievance Appellate Committee within a period of thirty days from the date of receipt of communication from the Grievance Officer.
  • It also states that the Grievance Appellate Committee will adopt an online dispute resolution mechanism.
  • Grievance Appellate Committee has been introduced for hearing appeals against decisions of the Grievance Officer appointed by the intermediary.
  • Privacy policy and user agreements of intermediaries are to be made available in the Eighth Schedule Indian languages.

 


Source : All India Radio