National Consumer Disputes Redressal Commission

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Prelims: Polity & Governance
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Recently, a West Delhi-based hospital that mishandled an in vitro fertilization procedure has been fined ₹1.5 crore for negligence and resorting to unethical practices by the National Consumer Disputes Redressal Commission (NCDRC).

About National Consumer Disputes Redressal Commission:

  • It is a quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act of 1986.
  • Its head office is in New Delhi.
  • The Commission is headed by a sitting or a retired Judge of the Supreme Court of India or a sitting or retired Chief Justice of the High Court.
  • The Act mandates the establishment of Consumer Protection Councils at the Centre as well as in each State and District, to promote consumer awareness.
  • The Central Council is headed by the Minister In-charge of the Department of Consumer Affairs in the Central Government and the State Councils by the Minister In-charge of Consumer Affairs in the State Governments.
  • It also provides for a 3-tier structure of the National Commission, the State Commissions and the District Commissions for speedy resolution of consumer disputes.

What is in-vitro fertilization (IVF)?

  • It is a type of assisted reproductive technology (ART) where sperm and an egg are fertilized outside of the human body.
  • It is a complex process that involves retrieving eggs from ovaries and manually combining them with sperm in a lab for fertilization.
  • Several days after fertilization, the fertilized egg (now called an embryo) is placed inside a uterus. Pregnancy occurs when this embryo implants itself into the uterine wall


Q1) What is Consumer court?

Consumer court, also known as a consumer dispute redressal forum or consumer forum, is a specialized judicial body that addresses consumer grievances and disputes. Its primary function is to provide a platform for consumers to seek legal remedies and justice against unfair trade practices, deficient services, or defective products.

Source: Consumer panel slaps ₹1.5-crore fine on Delhi hospital for sperm mix-up during IVF procedure