Pro-Active Governance and Timely Implementation (PRAGATI) platform

About PRAGATI platform:

• It is a multi-purpose and multi-modal platform that is aimed at addressing common man’s grievances and simultaneously monitoring and reviewing important programmes and projects of the Government of India as well as projects flagged by State Governments.
• It is also a robust system for bringing e-transparency and e-accountability with real-time presence and exchange among the key stakeholders.
• The platform was launched on March 25, 2015.
• The system has been designed in-house by the PMOteam with the help of the National Informatics Center (NIC). 
• The PRAGATI platform uniquely bundles three latest technologies: Digital data management, video conferencing, and geospatial technology.
• It also offers a unique combination in the direction of cooperative federalism since it brings on one stage the Secretaries of Government of India and the Chief Secretaries of the States. 
• With this, the Prime Minister is able to discuss the issues with the concerned Central and State officials with full information and the latest visuals of the ground-level situation.
• Key Features:
  • It is a three-tier system (PMO, Union Government Secretaries, and Chief Secretaries of the States).
  • The Prime Minister will hold a monthly programme where he will interact with the Government of India Secretaries and Chief Secretaries through videoconferencing enabled by data and geo-informatics visuals.
  • The programme will be held once in every month on the fourth Wednesday at 3.30 PM, to be known as PRAGATI Day.
  • Issues to be flagged before the PM are picked up from the available data base regarding public grievances, ongoing programmes and pending projects.
  • The system will ride on, strengthen, and re-engineer the databases of the CPGRAMS for grievances, Project Monitoring Group (PMG), and the Ministry of Statistics and Programme Implementation. PRAGATI provides an interface and platform for all these three aspects.
  • It will take into consideration various correspondences to the PM’s office by the common peopleor from high dignitaries of states and/or developers of public projects.
  • The issues flagged are uploaded seven days prior to the PRAGATI day (i.e., on the third Wednesday of every month).
  • These issues can be viewed by the Union Government Secretaries and Chief Secretaries after entering into the application.
  • Union Government Secretaries and Chief Secretaries have to put their comments and updates about the flagged issues within three days (i.e. by next Monday).
  • One day - Tuesday is available to the PMO team to review the data entered by the Union Government Secretaries and Chief Secretaries.
  • The design is such that when PM reviews the issue, he should have on his screen the issue as well as the latest updates and visuals regarding the same.

Q1: What is CPGRAMS?

Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of Government of India and States. Every Ministry and States have role-based access to this system. CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG.

News: PRAGATI platform helped expedite nation’s 340 infra projects of $205 billion, reveals Oxford report