Appeal and Complaint Management System Portal Latest News
Recently, the Central Information Commission (CIC) launched its upgraded Appeal and Complaint Management System (AppCoMS 2.0).
About Appeal and Complaint Management System Portal
- It is an online web application portal, initially introduced by the Central Information Commission in September 2016.
- It enables citizens to file Second Appeals and Complaints online and facilitates end-to-end digital processing of cases.
- It includes registration, scheduling of hearings, issuance and uploading of decisions and other related processes.
Key Facts about Appeal and Complaint Management System Portal 2.0
- It has been developed as a technologically upgraded platform with enhanced security standards, improved functionalities and streamlined workflows.
- Key feature of AppCoMS 2.0
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- It has introduced a feature of user accounts for Applicants, Central Public Information Officers (CPIOs) of the Public Authorities and other stakeholders, linked with their e-mail ID and mobile number.
- In the upgraded system, applicants will be able to submit Second Appeals and Complaints through their user accounts.
- Under this version, applicants can view case timelines, access documents, download hearing notices and decisions/ orders.
- It has the facility for use of Digital Signature Certificates (DSCs) for digitally signing and issuing notices/orders by the Commission.
Source: PIB
Last updated on August, 2026
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Appeal and Complaint Management System Portal FAQs
Q1. Appeal and Complaint Management System Portal was initially introduced by which organisation?+
Q2. Who is the appellate authority for second appeal under RTI Act?+
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