Grievance Redressal Assessment and Index Latest News
According to the department of administrative reforms and public Grievance, for March 2026 the department of financial services’ insurance division tops Grievance Redressal Assessment and Index (GRAI) Rankings in Group A Category.
About Grievance Redressal Assessment and Index
- It is developed by the Department of Administrative Reforms and Public Grievances (DARPG).
- The first edition of GRAI 2022 was released on 21 June 2023.
- Objective: It evaluates ministries and departments on the effectiveness and timeliness of grievance resolution through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS).
- It has been formulated based on 4 dimensions (Efficiency, Feedback, ,Domain and Organisational Commitment and corresponding ) and 11 indicators.
Key Facts about Centralized Public Grievance Redress and Monitoring System
- It is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
- It was developed and monitored by the Department of Administrative Reforms and Public Grievances (DARPG), Ministry of Personnel, Public Grievances, and Pensions.
- It is a single portal connected to all the ministries/departments of the Government of India and States.
- The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant.
- The grievances received on the CPGRAMS shall be resolved promptly as soon as they are received but within a maximum period of 21 days.
Source: PIB
Last updated on August, 2026
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Grievance Redressal Assessment and Index FAQs
Q1. How many dimensions are used in GRAI 2023?+
Q2. What is the main purpose of GRAI?+
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