National e-Governance Service Delivery Assessment

National e-Governance Service Delivery Assessment Latest News

Recently, the Department of Administrative Reforms and Public Grievances (DARPG), Government of India, launched the Portal for the National e-Governance Service Delivery Assessment (NeSDA), 2025. 

About National e-Governance Service Delivery Assessment 

• It is a biennial assessment framework developed by Department of Administrative Reforms and Public Grievances (DARPG)
• It measures the depth and effectiveness of existing e-Governance service delivery mechanisms from the citizen’s perspective.
• Global Reference: It is based on the Online Service Index (OSI) of the UN e-Government Survey
• It assesses the availability, accessibility and maturity of online service delivery across States, Union Territories and focus Central Ministries/Departments.
• NeSDA serves as an important benchmarking exercise for improving online service delivery across the country.

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 NeSDA 2025 Framework Dimensions and Additions

• Portal Coverage: All Government Portals assessed under NeSDA are classified into two categories, viz.
  • State, UT, City and Central Ministry Portals
  • State, UT, City and Central Ministry Service Portals
• Focus Sectors and Mandatory Services Coverage: It  covers G2C and G2B services across key sectors, viz., Finance, Labour & Employment, Education, Local Governance & Utility Services, Social Welfare, Environment (including Fire), Tourism, Public Grievance, Transport and Travel sectors.
  • It proposes an expansion on focus sectors with the addition of services of the Ministry of Corporate Affairs.
  • In NeSDA 2025, a total of 59 mandatory services are proposed to be assessed for every State & UT and 43 services to be assessed covering Central Ministries/Departments.
• Assessment Parameters: It includes Security, Privacy, Open Government Data (OGD), E-Participation, Ease of Use, Emerging Technology

Source: PIB