Right to Repair Portal

Table of Contents☰

About Right to Repair Portal:

It aims to provide consumers with access to repair information for their products and reduce e-waste.
It was launched by the Union Ministry of Consumer Affairs (MCA) on National Consumer Rights Day 2022.
Features
- It provides information about the circular economy, which is the new economic model that focuses on repairing and reusing products, as opposed to throwing them away.
- The portal brings together information from different sectors, including automobiles, consumer durables, mobile and electronics, and farming equipment.
- All public information related to products, services, warranties, terms, and conditions, etc. will also be easily accessible through this portal.
- It gives consumers access to affordable repair mobile phones, appliances, and other electronic devices by original equipment manufacturers (OEMs) or third-party repairs.
- The aim is to offer a cheaper alternative to expensive replacements to customers, instead of buying new products altogether.
- The portal will carry information for enabling consumers to self-repair, knowing about authorized repairers, and promoting third party repairers.
- It will also benefit small repair shops, as a list of authorised third-party repairs will be provided.
- It also allows consumers to submit feedback and suggestions on products and services.

Q1: What is the Central Consumer Protection Authority?

Central Consumer Protection Authority is a regulatory body established in 2020 based on the provisions of the Consumer Protection Act, 2019. It aims to promote, protect and enforce the rights of consumers as a class.

Source: Govt asks automobile companies to onboard on right to repair portal