Samadhan Didi

Samadhan Didi Latest News

The Centre recently unveiled an Artificial Intelligence (AI)-enabled chatbot named Samadhan Didi to help citizens raise grievances against government departments online.

About Samadhan Didi

• It is an Artificial Intelligence (AI)-enabled chatbot to help citizens raise grievances against government departments online. 
• It is a voice-based, multilingual grievance registration assistant with intelligent AI-based categorisation that helps citizens connect with the appropriate department or authority quickly and efficiently. 
• This innovative tool allows citizens to lodge complaints through voice commands in multiple languages, without the need to categorize them. 
• Developed by the Department of Administrative Reforms and Public Grievances (DARPG) in collaboration with Bhashini (an AI-powered tool), the chatbot has been developed within secure government infrastructure, ensuring data privacy.  
• It has been integrated with the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). 
• The chatbot is designed to help citizens, particularly those who are unsure where to submit a complaint or whom to address it to, and those who are unable to draft complaints in Hindi or English. 
• The platform guides users through the process and assists in preparing complaints in an accessible and user-friendly manner. 
• With Samadhan Didi, citizens can register grievances by describing their concerns in plain, everyday language. 
• There is no requirement to identify the relevant ministry, department, category, or subcategory.
• The AI-powered chatbot understands the issue, seeks any necessary clarifications, automatically identifies the appropriate authority, and files the grievance with the concerned department.
• It currently supports all 22 scheduled Indian languages, and efforts are underway to incorporate additional regional and local languages.  

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Key Facts about CPGRAMS

• It is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
• It was developed and monitored by the Department of Administrative Reforms and Public Grievances (DARPG), Ministry of Personnel, Public Grievances, and Pensions.
• It is a single portal connected to all the ministries/departments of the Government of India and States.
• Every ministry and state have role-based access to this system.
• CPGRAMS is also accessible to the citizens through a standalone mobile application downloadable through the Google Play store, and mobile application integrated with UMANG.
• The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant.
• The grievances received on the CPGRAMS shall be resolved promptly as soon as they are received but within a maximum period of 21 days.
• CPGRAMS also provides an appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer.

Source: TH