SCORES Portal Latest News
Capital markets regulator Sebi resolved 4,493 investor complaints through its online grievance redressal platform SCORES last month.
About SCORES Portal
- SCORES, or the SEBI Complaints Redress System, is an online platform launched in 2011 that enables investors to file and track complaints against listed entities and SEBI-registered market intermediaries.
- As per the upgraded SCORES 2.0 framework, complaints are automatically directed to the concerned entities, which are mandated to respond with an Action Taken Report (ATR) within 21 days.
- If the investor is dissatisfied with the response, they may seek a First Level Review within 15 days.
- During this review period, complaints remain classified as pending, even if an ATR has already been submitted.
- In cases where the grievance remains unresolved following the First Level Review, investors have the option to escalate the matter to SEBI for a Second Level Review.
- The complaints may be closed if the investor opts for resolution through the Online Dispute Resolution (ODR) mechanism.
- Thus, the SCORES Portal enables market intermediaries and listed companies to receive complaints online from investors, redress such complaints, and report redressal online.
- An investor who is not familiar with SCORES or does not have access to SCORES can lodge complaints in physical form at any of the offices of SEBI.
- Such complaints would be scanned and also uploaded in SCORES for processing.
Source: BS
Last updated on Sep, 2026
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SCORES Portal FAQs
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