Centralised IT-Enabled System (CITES) Project

Centralised IT-Enabled System (CITES) Project Latest News

Recently, the Employees’ Provident Fund Organisation (EPFO) carried out a planned nationwide database consolidation under its Centralised IT-Enabled System (CITES) project. 

About Centralised IT-Enabled System (CITES) Project

• It is EPFO’s initiative to modernise its service delivery mechanism through automation and rule-based processing.
• It is designed by the Centre for Development of Advanced Computing (C-DAC). 

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Features of Centralised IT-Enabled System (CITES) Project

• Single Database: CITES provides a single centralised system architecture with one national database.
• Online services: Most of the services, including KYC updates, can be done online using the new platform.
• Faster Service: The new interface simplifies transfers, helps maintain an accurate service history, and enables faster settlements.
• Members or beneficiaries will now be able to approach any PF office across the country for the redress of their queries and for seeking clarifications.
• The current Universal Account Number (UAN) and password created by the member can be used to access the new system. 
• It allows members to see all their previous member IDs under the Universal Account Number linked with a single KYC (Aadhaar). 
• EPFO offices can process the claims and can raise queries electronically through the system.

Source: TH