What is a Bank Clinic?

About Bank Clinic:

• It is an initiative by the All India Bank Employees’ Association (AIBEA), aims to assist bank customers with grievance redressal amid the rapid expansion of technology and Reserve Bank of India (RBI) guidelines on retail banking.
• It is a non-resolving advisory platform guiding customers on the remedies available per RBI guidelines.
• It serves as an additional channel alongside the normal Banking Ombudsman process.

How does it work?

• Under this initiative, customers can register their complaints on the Bank Clinic website and within five working days, they will receive a reply detailing the available remedies and relevant RBI guidelines for their specific issue
• The goal is to ensure timely and effective redressal of customer issues.
• It guides customers on available remedies but does not directly resolve queries.

Benefits:

• The Bank Clinic helps build goodwill with customers.
• It provides valuable feedback to banks, highlighting areas where service deficiencies exist.

What is AIBEA?

• The All India Bank Employees Association (AIBEA) is a national trade union representing bank employees across India.
• Founded in 1946 on April 20th in Kolkata. It’s headquarter is in Chennai.
• AIBEA plays a crucial role in advocating for the rights, welfare and interests of bank workers.

Q1: What is retail banking?

Retail banking encompasses financial services that banks provide to individual customers or small businesses. It has various products and services such as savings and current accounts, fixed deposits, loans, credit cards, debit cards, insurance, and investment products. The primary objective of retail banking is to provide financial solutions to the customers’ individual needs.

Source: Now, a ‘Bank Clinic’ to guide you on complaints

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