e-Jagriti Platform

e-Jagriti Platform Latest News

The e-Jagriti Platform has emerged as a transformative digital grievance redressal system, registering over two lakh users since its launch on January 1, 2025. 

About e-Jagriti Platform

• The e-Jagriti is a flagship initiative by the Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution.
• It is aimed at strengthening the consumer dispute redressal system across the country.

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Features of e-Jagriti Platform

• Global Accessibility: NRIs and citizens can file and manage cases from any location, with secure end-to-end encryption and role-based permissions.
• Inclusivity: Features like multilingual interfaces and accessibility tools make it user-friendly for diverse demographics.
• Integrated Platforms: It integrates legacy systems like Online Case Monitoring System (OCMS), E-Daakhil, NCDRC Case Monitoring System, CONFONET OCMS, e-Daakhil, NCDRC CMS and CONFONET into a single, seamless interface.
• AI-Powered smart search: It has case filing, online fee payment, case monitoring modules for seamless disposal of cases by all the Commissions, has Smart search facility on archived consumer complaints / cases / judgements using AI technology for metadata and keyword creation, and Voice-to-text conversion of judgements, case history and other details using AI / ML technology.
• It enables consumers to file complaints, track case statuses, and access judgments online.
• The platform plays a vital role in digitizing consumer commissions and empowering citizens by providing easy access to legal remedies.
• It provides simple, fast and a more cost-effective consumer disputes redressal software solution at all levels.

Source: PIB