e- Railway Claims Tribunal System

e- Railway Claims Tribunal system Latest News

Recently, the Union Minister for Railways launched the e- Railway Claims Tribunal system as reform number four under Indian Railways’ flagship “52 Reforms in 52 Weeks” initiative.

About e- Railway Claims Tribunal system

• It will enable end-to-end computerisation and digitisation of the Railway Claims Tribunal.
• Objective: It will transform the filing, processing and adjudication of claims by making the process faster, more transparent and accessible from anywhere in the country.
  • Under the new system, aggrieved passengers will be able to file claims electronically, irrespective of their location, even while travelling or upon reaching their destination. 
  • The entire process, from e-filing to case information systems will be digitised and AI-enabled.
• The platform comprises three core components
  • E-Filing: It helps in 24×7 online filing of claims and legal documents from any location and uploading of petitions, affidavits, annexures and supporting records.
  • Case Information System (CIS): It is a centralized database of all cases for auto-allocation, case registration and real-time tracking from filing to final to final disposal.
  • Document Management System (DMS): It is the digital storage of pleadings, notices, summons, orders and judgements along with digitally signed records

Key Facts about Railway Claims Tribunal

• It was constituted under the Railway Claims Tribunal Act, 1987.
• Functions: It adjudicates claims against railway Administration relating to compensation for death or injury in railway accidents and untoward incidents, loss or non-delivery of goods, and refund of fares and freight.
• At present, RCT functions through 23 Benches located in 21 cities across India with principal bench at Delhi
• Composition: Each bench comprising a Judicial Member and a Technical Member.

Source: PIB

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