SCORES Portal

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Capital markets regulator Sebi resolved 4,493 investor complaints through its online grievance redressal platform SCORES last month.

About SCORES Portal

• SCORES, or the SEBI Complaints Redress System, is an online platform launched in 2011 that enables investors to file and track complaints against listed entities and SEBI-registered market intermediaries. 
• As per the upgraded SCORES 2.0 framework, complaints are automatically directed to the concerned entities, which are mandated to respond with an Action Taken Report (ATR) within 21 days.
• If the investor is dissatisfied with the response, they may seek a First Level Review within 15 days.
  • During this review period, complaints remain classified as pending, even if an ATR has already been submitted. 
  • In cases where the grievance remains unresolved following the First Level Review, investors have the option to escalate the matter to SEBI for a Second Level Review. 
  • The complaints may be closed if the investor opts for resolution through the Online Dispute Resolution (ODR) mechanism. 
• Thus, the SCORES Portal enables market intermediaries and listed companies to receive complaints online from investors, redress such complaints, and report redressal online.
• An investor who is not familiar with SCORES or does not have access to SCORES can lodge complaints in physical form at any of the offices of SEBI.
  • Such complaints would be scanned and also uploaded in SCORES for processing.

Source: BS

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