Caller Name Presentation

Caller Name Presentation Latest News

In the next few months, the Department of Telecommunications (DoT) will mandate telecom operators to show the KYC-registered name of all incoming callers using Indian phone numbers, a feature known as Caller Name Presentation (CNAP).

About Caller Name Presentation 

• CNAP is a technology that enables mobile users to see an incoming caller’s name, similar to Truecaller. 
• The system retrieves the caller’s name from a telecom operator’s database and displays it on the recipient’s phone. 
• Unlike third-party apps, CNAP will rely on the official Customer Application Form (CAF) details provided during SIM registration.
• How Will CNAP Work?
  • Each telecom provider will maintain a database of subscriber names linked to mobile numbers. 
  • When a call is made, the system will fetch the caller’s registered name and display it on the recipient’s screen. 
  • Initially, CNAP will work only within the same network, meaning an Airtel-to-Airtel call will display the caller’s name, but cross-operator name display, such as Jio-to-Vodafone, will require regulatory approval for data sharing between telecom providers.
• In February 2024, the Telecom Regulatory Authority of India (TRAI) recommended the adoption of CNAP for all smartphones, urging telecom operators to introduce the feature. 
  • The aim is to reduce customer harassment from unknown or spam callers.

Source: TH

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