Central Consumer Protection Authority

Central Consumer Protection Authority Latest News

Recently, the Central Consumer Protection Authority directed hotels and restaurants not to levy additional charges, such as LPG charges and fuel cost recovery, on consumers.

About Central Consumer Protection Authority

• The CCPA was established under Section 10 of the Consumer Protection Act, 2019.
• The Consumer Protection Act, 2019, which replaced the 1986 Act, was notified on August 9, 2019, and came into force on July 20, 2020.
• Nodal Ministry: Ministry of Consumer Affairs, Food & Public Distribution.
• Composition of CCPA
  • A Chief Commissioner heads the CCPA and has two other commissioners:
  • One commissioner deals with goods-related issues.
  • The other commissioner handles service-related complaints.

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Functions and Powers of CCPA

• The CCPA protects, promotes, and enforces the rights of consumers as a class under the Act.
• It prevents unfair trade practices and curbs false or misleading advertisements.
• It ensures that no one publishes or disseminates false or misleading advertisements.
• It can initiate class-action suits, including recall, refunds, and cancellation of licenses, when necessary.
• The CCPA can conduct inquiries and investigations through its Investigation Wing, headed by a Director-General.
• It can order the discontinuation of unfair practices, impose penalties on errant businesses, and enforce consumer welfare measures.

Source: News On Air