What is e-Jagriti Portal?

About e-Jagriti Portal

• It is an initiative of the Department of Consumer Affairs, Ministry of Consumer Affairs, Food, and Public Distribution.
• It is a portal for consumer commissions.
• This portal has been designed to further improve the customer experience.
• It provides a simple, fast, and more cost-effective consumer dispute redressal software solution at all levels.
• It is envisaged to integrate consumer grievance platforms, namely, Online Case Monitoring System (OCMS), E-Daakhil, the National Consumer Dispute Redressal Commission (NCDRC) Case Monitoring System, CONFONET website, mediation application, on a single platform.
• The e-Jagriti platform has case filing, online fee payment, case monitoring modules for seamless disposal of cases by all the Commissions, has Smart search facility on archived consumer complaints / cases / judgements using AI technology for metadata and keyword creation, and Voice-to-text conversion of judgements, case history and other details using AI / ML technology.
• The portal will integrate Virtual court facility for a convenient and accessible resolution of consumer complaints, reducing the time of disposal, multiple hearings, and physical court appearances, bringing effective and fast decisions & disposals in all Consumer Commissions.

Key Facts about National Consumer Dispute Redressal Commission (NCDRC)

• It is a quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act of 1986.
• Its head office is in New Delhi. 
• The Commission is headed by a sitting or retired Judge of the Supreme Court of India or a sitting or retired Chief Justice of the High Court.
• Section 21 of the Consumer Protection Act, 1986, posits that the National Commission shall have jurisdiction to entertain a complaint valued at more than two crore and also have appellate and revisional jurisdiction from the orders of State Commissions or the District, as the case maybe.
• Any person aggrieved by an order of NCDRC, may prefer an appeal against such an order to the Supreme Court of India within a period of 30 days.

Q1) What is E-Daakhil?

E-Daakhil portal was launched by National Consumer Dispute Redressal Commission (NCDRC) on 7th September, 2020, for online redressal of consumer grievances. This digital software for filing consumer complaints has many features like e-Notice, case document download link & VC hearing link, filing written response by opposite party, fling rejoinder by complainant and alerts via SMS/Email. The e-daakhil portal empowers the consumer and their advocates to file the consumer complaints along with payment of requisite fees online from anywhere for the redressal of their complaints. It also facilitates the consumer commissions to scrutinize the complaints online to accept, reject or forward the complaint to the concerned commission for further processing.

Source: AI integration in e-Jagriti portal to help reduce pending cases in consumer courts: Govt

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