About Sugamya Bharat App:
- It is an initiative of the Department of Empowerment of Persons with Disabilities (DEPwD),Ministry of Social Justice and Empowerment.
- Designed to aid people with disabilities and the elderly, the Sugamya Bharat app allows users to report accessibility problems in public infrastructure, transportation, and buildings.
- Objectives:
- Identification of issues/complaints from the public related to accessibility at public places (Need to capture location of the place through Google Maps).
- Uploading geotagged pictures: To understand and identify which type of public place is having issues related to accessibility for disabled people.
- Any person facing difficulty or issue related to accessibility in India can raise their concerns/grievances on the App.
- Only accessibility related issues pertaining to Buildings, Transportation System and ICT (websites and TV viewing) can be registered at App.
- Complaints are filed by uploading photos, which are then forwarded to relevant authorities.
- To enhance the app’s features, the government plans to redesign it with AI capabilities.
- The upgraded version will include an AI-powered chatbot and multilingual interface, improving its overall functionality.
- A partnership has been established with the NGO Mission Accessibility and the research institute I-STEM to develop the AI-enabled app.
Q1: What is Geotagging?
Geotagging is a process of assigning a ‘geo-tag’ or adding some ‘geographical information’ in various ‘media’ forms such as a digital photograph, video or even in a SMS message.
Source: Over 1.4K accessibility complaints filed on govt app, 75% solved: Data
Last updated on June, 2025
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