What is Sugamya Bharat App?

Table of Contents☰

About Sugamya Bharat App:

It is an initiative of the Department of Empowerment of Persons with Disabilities (DEPwD),Ministry of Social Justice and Empowerment.
Designed to aid people with disabilities and the elderly, the Sugamya Bharat app allows users to report accessibility problems in public infrastructure, transportation, and buildings.
Objectives:
- Identification of issues/complaints from the public related to accessibility at public places (Need to capture location of the place through Google Maps).
- Uploading geotagged pictures: To understand and identify which type of public place is having issues related to accessibility for disabled people.
Any person facing difficulty or issue related to accessibility in India can raise their concerns/grievances on the App.
Only accessibility related issues pertaining to Buildings, Transportation System and ICT (websites and TV viewing) can be registered at App.
Complaints are filed by uploading photos, which are then forwarded to relevant authorities.
To enhance the app’s features, the government plans to redesign it with AI capabilities.
- The upgraded version will include an AI-powered chatbot and multilingual interface, improving its overall functionality.
- A partnership has been established with the NGO Mission Accessibility and the research institute I-STEM to develop the AI-enabled app.

Q1: What is Geotagging?

Geotagging is a process of assigning a ‘geo-tag’ or adding some ‘geographical information’ in various ‘media’ forms such as a digital photograph, video or even in a SMS message.

Source: Over 1.4K accessibility complaints filed on govt app, 75% solved: Data